Transferring Account Ownership

Tatum accounts are bound to a single user identity and cannot be reassigned or transferred between users directly. However, if you need to change ownership of an account, to allow someone else to manage billing, API keys, or team settings, this can be done via an email change on the existing account.

Who can use Transfer Account Ownership

This process is only available for:

• Pay-as-you-go accounts
• Business accounts

Transferring Ownership via Email Change

To transfer ownership, the current Account Owner must contact Support and request an email change.

Steps:

1. The request must be submitted from the currently registered email address.
2. The request must include:
   • The current account email
   • The current user ID
   • The new email address
3. The new email must not already be in use on another Tatum account.
   • We recommend using a new, shared company email (e.g., [email protected]).
4. This process is only supported for Business and Pay-as-you-go accounts.

📘

Note

Tatum plans, billing, and API keys are bound to the original account. These cannot be reassigned to another user, and ownership is not transferable via Teams or role delegation.

Letter of Authorisation

In some cases, particularly for business accounts, we may require a formal letter of authorisation from your organisation confirming the ownership handover.

Team Access Instead of Transfer

If you just need to collaborate with colleagues, grant dashboard access, or share visibility, we recommend using the Teams feature instead. This allows multiple users to work together on the same workspace without needing to transfer account ownership.