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Failed or Declined Payments

This article will help you identify and resolve common issues with failed payments when using Stripe to pay for Tatum services.

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1. Check Your Payment Details

Even a small typo can prevent your payment from going through, so double-check your details carefully:

  1. Card Number: Ensure that the card number you entered is accurate.
  2. Expiration Date: Confirm your card hasn’t expired.
  3. CVV: Double-check the 3-digit (or 4-digit for AMEX) security code.

2. Verify Your Account Balance and Limits

  1. Make sure your card has enough funds to cover the payment.
  2. Check if your card has daily spending limits or restrictions on online payments.
  3. Contact your bank if you're unsure about your card’s limits

3. Confirm International Transaction Permissions

  1. Some banks or card issuers block international transactions as a precaution.
  2. Check with your bank to ensure they allow payments to Tatum via Stripe.
  3. Let your bank know you’re making a legitimate purchase to avoid issues.

4. Look for Fraud Protection Flags

  1. Your bank might block a payment if it detects unusual activity, like large or repeated transactions.
  2. If you suspect this, contact your bank to confirm the transaction and try again.

5. Retry Payment or Use a Different Card

  1. Once any issues with your card or bank are resolved, retry your payment.
  2. Alternatively, use another card or payment method if available.

6. Review the Error Message

If your payment fails, Stripe will display an error message explaining why. For example:

  1. "Card Declined": Your bank rejected the transaction.
  2. "Insufficient Funds": Your card doesn’t have enough balance.
  3. "Expired Card": Your card has expired.
  4. Use the error message to determine your next steps.

8. Still Need Help?

If your payment continues to fail:

  1. Contact Your Bank: If the issue seems to be with your card, your bank can often provide more information or unblock the payment.
  2. Contact Tatum Support:
    1. Include the error message you received.
    2. Provide the date and time of your payment attempt.
    3. Share any relevant details about your payment method.

Stay on Top of Payments

To avoid interruptions in your Tatum services, ensure your payment details are up-to-date and address issues as soon as they arise.

If you need further assistance, feel free to reach out to Tatum Support. We’re here to help!

Updated 6 days ago