Unrecognized Credit Card Charges from Tatum

If you've discovered a charge on your credit card that seems to come from Tatum but you don’t have an account with us, this article will help you understand what steps to take.

At Tatum, we’re committed to secure, transparent transactions, and we want to help you address any unexpected or unknown charges. Here’s what to do if you believe you’ve been charged by Tatum in error.

Steps

Step_1: Verify if You Have a Tatum Account

1. Double-Check for Account Association: First, confirm that neither you nor anyone with access to your card information (e.g., family members or business partners) has created an account or initiated any transactions with Tatum.

2. Check Your Email: Look for any emails from Tatum that might indicate an account setup, subscription, or transaction confirmation. Often, a Tatum account is linked to an email address where transaction receipts and account information are sent.

3. Contact Tatum Support: If you’re still unsure, reach out to our support team. We’ll check our records to confirm whether any account or transaction history exists associated with your payment details. If no account is found, it’s possible that the charge may not be directly from Tatum.

Step_2: Review the Charge on Your Bank Statement

Unrecognized charges may sometimes appear with descriptors that include "Tatum" or similar names that could cause confusion. To better understand the transaction:

1. Locate the Transaction Details: Review your statement to see if additional information is provided, such as a transaction ID, purchase description, or other identifying details.
2. Match the Descriptor: Occasionally, transactions might list names that resemble “Tatum” but are, in fact, unrelated. If you still suspect the charge is from Tatum but have no account, proceed to the next step.

Step_3: Contact Your Financial Institution

If you’ve confirmed that no Tatum account exists and the charge appears to be unauthorized, we recommend:

1. Contacting Your Bank or Credit Card Issuer: Report the charge as unrecognized. Your financial institution has specialized teams that can help investigate unauthorized charges and, if needed, initiate a dispute or chargeback to reverse the transaction.

2. Requesting a Replacement Card (If Necessary): In cases of suspected fraud, your bank might suggest issuing a new card to prevent further unauthorized charges.

Additional Tips for Security

• Monitor Your Accounts Regularly: Regularly review your bank and credit card statements for any unfamiliar charges. Setting up alerts can help you catch unusual activity quickly.
• Use Secure Payment Methods: Always make online transactions on trusted, secure websites and consider using virtual cards or other secure payment methods to minimize risk.