Reporting Js SDK Errors

To help us diagnose and resolve issues with the Tatum JS SDK efficiently, please follow these steps before submitting a support request.

Required Information

1. Verify Your SDK Version

   • Ensure you have installed the latest SDK version.
   • Check the latest version of the Tatum JS SDK HERE.

2. Generate a Log Report

   • Logs help us analyze SDK behavior and pinpoint the root cause of issues.
   • Follow the guide to generate logs HERE.

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Attention

• Tickets submitted without a log report file will be rejected.
• Submissions with an SDK version older than the latest release will also be rejected.

Why This Information Matters

Providing your SDK version, log report, and detailed issue description allows us to identify potential bugs, misconfigurations, or outdated dependencies. Without this information, troubleshooting may be significantly delayed or even unfeasible.

• Older SDK versions may contain known bugs or missing features.
• Logs help us analyze unexpected behavior and pinpoint root causes.
• GitHub submissions allow for faster collaboration and resolution.

Submit Issues or Pull Requests on GitHub

We encourage you to report SDK issues or submit pull requests directly on GitHub:

• Issue Tracker: Submit an issue
• Pull Requests: Contribute code

The engineering team will review submissions and address them accordingly.