Billing Basics: How It Works

Billing Model

Tatum operates on a flexible billing model, managed via Stripe. This allows you to choose between different plans based on your needs:

• Monthly Subscription: Charges are automatically processed on your renewal date each month.
• Annual Subscription: Provides the convenience of a single annual payment, automatically charged on your renewal date to ensure uninterrupted service continuity.
• Two-Year Subscription: Delivers the same experience, bundling 24 months into one consolidated payment and automatically renewing every two years for long-term operational stability.

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Note

• The availability of Monthly, Annual and Two-Year subscription options may vary depending on your region or country.
• You can review and manage your billing options at any time through your Tatum Dashboard.

Monthly Credit Limit, and Reset

All paid plans operate on a rolling monthly credit cycle. Your credit allocation refreshes automatically every month based on the day you subscribed, ensuring predictable capacity planning.

• The default monthly credit limit resets every month on the same day your subscription was created.
• The default monthly quota for all plans is 4 million credits.
• If you subscribe to Tatum on January 4th, your monthly credit limit will reset on February 4th and every 4th day of the month thereafter. This cadence remains fixed for the lifetime of your subscription.

What Happens When You Exceed Your Monthly Quota?

• If your usage exceeds this limit during any billing period, an Overage Charge will be applied automatically.
• Overage charges ensure uninterrupted access to additional credits beyond your subscription quota.

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Note

• Be mindful of Daily Charges.
• Monitor your credit usage in your Tatum Dashboard to avoid overage charges.
• For a full breakdown of available plans, credit allocations, rate limits, and upgrade options, see Plans & Limits

Payment Processing

All payments are processed securely through Stripe. This includes subscription renewals and any overage charges.

• Please ensure your payment information in the Tatum Dashboard is up to date to avoid disruptions.
• For assistance with payments, visit our support article on troubleshooting failed payments.

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Note

Tatum reserves the right to change its payment provider at any time.

Legacy Paid Plans

Annual Plan - Before Jan 7, 2025

For some existing customers on legacy annual plans, the billing behaviour differs from the current model:

• Instead of having a 4M monthly credit limit with overages, these plans provide a total of 48M credits per year.
• Credits are deducted from the annual total, meaning you can use them at any rate until they are fully consumed.
• Once you reach the 48M limit, your annual plan will renew rather than triggering monthly overage charges.

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Attention

Legacy annual plans apply to all subscriptions started before January 7, 2025. Any annual plans created on or after this date follow the intended behaviour: after consuming 4M credits in a month, additional usage will be charged as a monthly overage.

If you are on a legacy annual plan and prefer the new model, you may cancel your current plan and resubscribe to switch to the updated annual plan with monthly overage billing.

This difference was due to previous platform limitations that have since been resolved. New annual plans now support monthly overage charges after exceeding 4M credits.

If you’re on a legacy annual plan and unsure about your credit limits, check your usage in the Tatum Dashboard.