Webhook Retry Service

When integrating with our Notification Service, it's important to ensure that your systems are prepared to receive our webhook notifications.

However, if your system is temporarily unable to receive a webhook, we automatically retry sending the notification according to the following retry policy.

Free Accounts

• Retry Attempts: 3 retries
• Retry Interval: starts at ~40 seconds. The time within each retry increases after each attempt.
• Total Retry Duration: Approximately 5 minutes

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Applies to both V3 and V4 Notification types.

Paid Plan

• Retry Attempts: 10 retries
• Retry Interval: starts at ~40 seconds. The time within each retry increases after each attempt.
• Total Retry Duration: Approximately 24 hours

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Applies to both V3 and V4 Notification types.

Business

V4 Notification types

• Retry Attempts: 20 retries
• Retry Interval: starts at ~25 seconds. The time within each retry increases after each attempt.
• Total Retry Duration: Approximately 7 days

V3 Notification types

• Retry Attempts: 10 retries
• Retry Interval: starts at ~40 seconds. The time within each retry increases after each attempt.
• Total Retry Duration: Approximately 24 hours

Good to Know

• v4 Notification types
• v3 Notification types
• The retry formula:
  • After the initial first retry (in seconds) = 15s * 2.7925s ** (retryCount + 1)
  • Example: 41, 116, 326, 912, 2547, 7112, 19862, 55467, 154892, 432536, 1207859, ... (in seconds)
• The retry formula (v4 Business):
  • After the initial first retry (in seconds) = 15s * 1.7171 ** (retryCount + 1)
  • Example: 26, 44, 76, 130, 224, 384, 660, 1134, 1946, 3342, 5739, 9855, 16921, ... (in seconds)
• If you keep facing webhook delivery issues, we encourage you to check the URL you set up to receive notifications and to make sure that all underlying services are working on your end to process them.
  • v3 REST API endpoint - Update a subscription URL.
  • All notifications are sent as POST
  • We'd suggest that as a test, you subscribe to a test URL https://webhook.site/ to ingest test webhooks and verify what they look like.