Modify or Cancel Your Subscription

1. Log in to the Tatum Dashboard
2. Click on [Manage Plan]

3. Review the Stripe Subscription Management Dashboard, where you can:

• Add or update your payment method
• Update your billing information
• Cancel your subscription

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Note

• When you cancel your subscription, your plan remains active until the end of the current billing period. You will continue to have access to all features until that date
• Canceling a subscription (either for "Overage" or "Subscription") cancels your paid plan.

Refunds & Money-Back Guarantee

Tatum offers a 100% money-back guarantee for eligible purchases under these conditions:

• Timeframe: Refund requests must be made within 15 calendar days of the original purchase date.
• Usage threshold: Refunds are available only if less than 50% of the purchased monthly credits or API quota has been used.
• Service eligibility: This guarantee applies only to self-service subscription plans purchased via the Tatum.io website. It does not apply to custom Business contracts or off-platform agreements.
• Service issue claims: If a refund is requested due to a service issue (e.g., uptime, latency, or feature unavailability), we may request logs or supporting evidence.
• Archived or expired plans: Refunds are not available for legacy or discontinued pricing plans.

Important Information

• Subscription payments are charged in advance on the day you sign up.
• Canceling a subscription does not trigger a refund unless it meets the conditions above.
• No partial refunds are provided for the remaining period of an active billing cycle.
• For more details, see our Terms of Use.