Settle Outstanding Invoices
If your Tatum account has unpaid invoices, it may be blocked, restricting access to all services except the dashboard. To regain full access, you’ll need to settle any outstanding invoices promptly. Here’s how you can do that:
Steps to Settle Outstanding Invoices
1. Log in to the Tatum Dashboard
Go to the Tatum Dashboard and log in with your credentials.
2. Navigate to "Settle Invoices"
Once logged in, locate the Settle Invoices button on the dashboard or the My Plan page. Click it to be redirected to the Stripe payment portal.
Example image:
3. Review and Pay Outstanding Invoices
In the Stripe payment portal, you’ll see a list of all your outstanding invoices. Review them carefully and complete your payment through Stripe’s secure platform.
4. Confirm Your Payment
Once the payment is processed, your Tatum account will be automatically unlocked, and you will regain full access to all services.
How to Track Payments
You can monitor your payment status directly from the dashboard:
- Overview Page: Your unpaid invoice amount is displayed prominently here.
- My Plan Page: Navigate to the My Plan section to see detailed information on settled and outstanding invoices.
For more detailed information:
What Happens if a Payment Fails or is Declined?
If a payment for an ongoing PayGo subscription or overage charges fails, Stripe will automatically retry the payment for 14 days. If the payment is not completed within this period, your subscription will be cancelled, and your account may be deactivated.
Find more about Failed or Declined payments HERE.
Warning
Once Stripe cancels your subscription, it cannot be reinstated. You will need to subscribe again through the Tatum dashboard. While this situation is rare, we recommend addressing unpaid invoices promptly to avoid any disruption.
Need Help?
If you experience any issues with the payment process or have questions about your invoices, please contact our support team for assistance. We're here to help!
Updated 10 days ago