Modify or Cancel Your Subscription

Modify, Downgrade or Cancel Your Plan

If you need to change your credit limit (e.g., move to a 80M credit plan) or adjust your tier to better fit your budget, you can do so through the dashboard.

1. Log in to the Tatum Dashboard.

2. Click on Manage Subscription.

   

3. Review the Stripe Subscription Management Dashboard. To change your current plan, click Update subscription.

4. Select the plan you wish to downgrade or upgrade to and follow the prompts to confirm.

In the Stripe dashboard, you can:

• Update subscription: Change to a lower or higher credit plan.
• Cancel subscription: Terminate your recurring billing.
• Payment Methods: Add or update your credit card details.
• Billing Information: Update your billing email or address.
• Invoices: Review and download your billing history (scroll to the bottom).

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Note on Changes

• Downgrades: Changes typically take effect at the start of your next billing cycle.
• Cancellations: Your plan remains active until the end of the current billing period. You will retain access to all features until that date.

Update Billing Email or Information

If you need to change the email address where your invoices are sent or update your company address:

1. Log in to the Tatum Dashboard.
2. Navigate to Manage Subscription.
3. Once the Stripe dashboard opens, scroll down to the Billing Information section.
4. Click Update Information.
5. Update your Email address or other billing details and click Save.

Switch from Monthly to an Annual Plan

Annual plans often provide better value for long-term projects. To switch:

1. Log in to the Tatum Dashboard.
2. Click on Manage Subscription.
3. Click [Update subscription].
4. Review the annual pricing options and click [Continue].

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Important

Any unused credits from your current monthly plan cannot be refunded or credited toward the new Annual plan.

Refunds & Money-Back Guarantee

Tatum offers a 100% money-back guarantee for eligible purchases under the following conditions:

• Timeframe: Request must be made within 15 calendar days of the original purchase.
• Usage Threshold: Available only if less than 50% of the purchased monthly credits or API quota has been used.
• Service Eligibility: Applies to self-service plans purchased via Tatum.io. Does not apply to custom Business contracts or off-platform agreements.
• Service Issues: For claims regarding uptime or latency, we may request logs or supporting evidence.
• Legacy Plans: Refunds are not available for archived or discontinued pricing plans.

Important Billing Information

• Advance Billing: Subscriptions are charged in advance on the day you sign up.
• Refund Policy: Canceling a subscription does not automatically trigger a refund unless the specific conditions above are met.
• No Partial Refunds: We do not provide partial refunds or pro-rated credits for the remaining days of an active billing cycle.
• Full Terms: For more details, see our Terms of Use.