Contacting Support

Tatum provides powerful blockchain development tools to help you build, deploy, and scale your applications efficiently. Our support resources are designed to guide you through troubleshooting, billing inquiries, and best practices to ensure a seamless experience.

Before reaching out to support, please review our documentation and troubleshooting guides to find solutions to common issues.

🕒 Support Availability

Support availability depends on your current subscription plan:

• Free & Paid Plans: Our support team is available during standard business hours, Monday to Friday, 9:00 AM – 6:00 PM (Prague Time / CET/CEST).
• Business Tier: Customers on the Business tier may be eligible for 24/7 support and prioritized response times.

Please keep these hours in mind when expecting a response. For issues reported outside of your plan's coverage, our team will address them as a priority at the start of the next applicable business window.

Account Management & Login

Need help with login issues, team access, or account changes? Visit our dedicated guide to resolve common account-related requests:Account Management & Login

Billing

Need help understanding your usage, charges, or managing your subscription? From consumption breakdowns to resolving overages and updating payment methods, our billing guide has you covered: Billing

Reporting Issues or Bugs

If you’re experiencing issues with API calls, blockchain transactions, notifications, or other technical problems, refer to our troubleshooting guide: Reporting Issues & Bugs