We’re introducing a new support form within the dashboard to contact our team.

This allows you to submit inquiries directly from the dashboard, making it faster and easier to reach us whenever assistance is needed. Simply go to the “Contact Support” section, where you can quickly fill out the form and send your request, all without needing to leave the dashboard.

For paid customers, we’ve added the option to set priority, enabling you to mark the urgency of your issue. This helps to prioritize high-priority tickets, ensuring that critical needs are met promptly.

We’re committed to continuously improving your experience, and we hope this new support form provides the accessibility and responsiveness you deserve.

📘

How to report issues or bugs?

To ensure your inquiry can be resolved, please include the necessary information.
Find more details on how to report issues or bugs HERE.

We’re excited to announce the addition of three new blockchain networks to our Virtual Accounts:

• Arbitrum - Chain Code: ARB
• Optimism - Chain Code: OP
• Base - Chain Code: Base

✏️ Note: We only support mainnet networks for the chains above.

🔍 Search & Filters in the Virtual Accounts Dashboard

You can now search and filter your Virtual Accounts data directly within our dashboard! Filter transactions by criteria such as Accounts Involved, Currency, Transaction Type, and much more.

These search and filter capabilities extend across all components of the Virtual Accounts dashboard, including Deposits, Withdrawals, and more. We invite you to explore these new features here and share your feedback!

🚀 Explore Virtual Accounts

In our commitment to delivering higher performance and stability, we’re excited to announce a significant upgrade to our Ethereum RPC node infrastructure.

⏱️ Beginning this Thursday, all Ethereum nodes will exclusively operate onErigon

This transition to Erigon allows us to improve overall node stability, reduce latency, and offer a more robust experience for your operations. However, please note that this migration means certain Geth-specific methods will no longer be supported.

🚧

Method: "txpool_inspect" will be no longer available.

These changes represent another step toward more robust and reliable service for your operations.

We’re excited to roll out Blockchain Tiering at Tatum, a new way to categorize supported blockchains based on service level, ensuring you get optimal performance tailored to your needs:

• 💎 Tier 1: High-availability nodes with 99% uptime & 24/7 support for mission-critical applications.
• ⭐ Tier 2: Reliable access with stable performance, suitable for professional use.
• ✨ Tier 3: Accessible nodes for development, testing, or less-demanding apps, with gateway support.

View all details on our Supported Blockchains page. This tiering is also displayed on the Tatum Dashboard.

We’re thrilled to introduce the Space ID SDK extension, now available on Tatum!

This integration enables seamless management of on-chain domain names, making it easier than ever to resolve wallet addresses, enhance identity management, and create secure, personalized blockchain experiences.

Highlights:

• Domain Resolution: Easily access wallet addresses and data tied to Space ID domains.
• Improved Identity: Integrate unique on-chain identifiers for enhanced security and compliance.
• Cross-Chain Support: Works across multiple blockchains, providing flexibility.
• Who this helps: Developers seeking streamlined domain name handling and enhanced security for user identities.

Visit the Space ID Integration Page for setup instructions.

We’ve just launched Virtual Accounts in the dashboard, making it easier for you to keep track of all your accounts and transactions in one place.

What can you do?

• Track your customers, accounts, and transactions instantly
• View on-chain deposits and withdrawals or transfers between accounts
• Easily monitor the state of your virtual currencies and accounts at a glance

🚧

Notice

This early release uses our API directly and may incur credit charges when viewed inside this dashboard, according to credits defined in our documentation

This is just the beginning! As a read-only MVP, we’re looking for your feedback to shape the future—try it out and share your thoughts with us! Read our docs on Virtual Accounts to get started

You can now subscribe to real-time status updates for your preferred blockchain services! Stay informed with instant email notifications whenever incidents are created, updated, or resolved.

Simply visit our 🔍 Status Page, click "Get Updates," add your email, and subscribe to the specific components you care about. Choose the services that matter most to you and start receiving alerts directly in your inbox.

Never miss an important update again! By subscribing, you'll stay ahead of potential service disruptions and ensure your team is always informed, helping you avoid downtime surprises.

As part of the MATIC to POL migration, we've introduced a new Virtual Currency: POL_ETH.
This addition supports users who utilize Virtual Currencies on Ethereum to accept MATIC deposits.

🔄 With the rebranding, the official POL token will have a corresponding token contract on Ethereum.

For detailed migration instructions, please refer to our comprehensive 📖 Matic to POL Migration Guide.
Stay ahead of the transition and ensure your virtual accounts are optimised for new Polygon ecosystem!

You can now effortlessly track your past month's usage for your API keys via the Usage Endpoint.

This endpoint requires no parameters – just make the call with your API key 🔑, and you'll receive an array containing the date in the MM/DD/YYYY format and number of credits used on the specified day.

📘

Get information about your credit consumption for the last month

• API Reference - v3 (old) keys
• API Reference - v4 (new) keys

🚀 Get Started | Documentation | Official website | Block explorer

We are excited to announce the integration of The Open Network (TON).

The Open Network (TON) is a decentralized blockchain platform designed for scalability, speed, and security. It features a unique multi-chain architecture, enabling it to process millions of transactions per second. TON's ecosystem includes the TON Blockchain, TON DNS, TON Storage, and TON Sites, which together aim to create a highly interoperable and decentralized internet platform.